Elite Investigations started their quest to provide clients with the top-level guard services available more than 40 years ago, it was with a philosophy that with top level people you attract top level clients. Since then, we have set a goal that relies on hiring only the best talent in the industry. If you are a hard-working employee who values customer service and are looking for a future in the security industry, we want to hear from you.
Elite Investigations is looking for qualified people to join our team. As a member of the Elite family, you can discover the benefits and rewards of working for a highly integrated security company, one with a supportive and flexible work environment. We offer internal promotions and plenty of opportunity for career advancement. Elite Investigations is a company with a vision for the future.
Elite Investigations is an equal opportunity employer.
The Assistant Operations Manager position is under the direct supervision of an assigned Operations Director. The Assistant Operations Manager is responsible for having all posts covered based on the company and client needs at all times. The assistant operations manager will act as the standing liaison with their assigned client. An assistant operations manager will be the lead coordinator of operations communication for the assigned client locations. This is successfully done by efficiently utilizing uniformed security officers to perform assigned duties such as:
- Coordinating requested services
- Providing exceptional customer service
- Effectively managing people and costs, ensuring contract compliance
- Maintain adherence to specific site security procedures
- Drive operational accountability through effective change management.
Essential Duties and Responsibilities
- Directly report to the Assigned Director of Operations
- Carry out the directions of the Director of Operations, regarding administrative and operational policy and procedure within the division.
- Utilize the operations command center (OCC), field supervisors, account supervisors, and site supervisors to administer, assign, control, coordinate, guide, supervise, and train all operational personnel to efficiently deliver security services and ensure the mission of our company.
- Ensure compliance with company standards and regulations
- Establish a communication link with area clients, field supervisors, account supervisors, and site supervisors.
- Assist with investigations of all complaints reported against the personnel in your assigned area.
- Ensure timely turnaround on payroll claims and leave submissions within your area.
- Complete all DAR – Daily Activity Reports in the approved format and forward it to the Director of Operations for review.
- Consistently submit monthly reports related to the performance of your Business Unit
- Review performance reports with your supervisors to improve performance as needed.
- Must qualify your posts and guards according to the Qualification Rubric.
- Inclusive and not limited to additional responsibilities as advised by your executives.
## Qualifications
- NYS Security License
- NYS Driver's License (must be able to drive)
- Social Security Card
- Open availability including WEEKENDS
- Minimum of 3 years' experience as an Operations Manager.
- Proven experience in an operational role
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Knowledge of industry-specific regulations and standards in Security Operations is a plus
NYS Security License
Valid State ID
Valid Social Security Card
Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Sick Days, Paid Holidays, 401K/403b Plan