Vice President of Security Operations (#62)

Overview

Join one of the fastest-growing and largest privately held security companies in the U.S.!  Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce. 

We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support. 

Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.     

Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company. 

Job Skills / Requirements

Sunstates Security is currently hiring a Vice President of Regional Operations Manager for our Chicago, IL area market. The Vice President of Operations provides strategic and operational leadership across multiple states and regions, ensuring alignment with Sunstates Security’s mission, culture, and performance standards. This executive role drives excellence in service delivery, employee engagement, client satisfaction, and financial performance while supporting sustainable growth and operational scalability. The Vice President of Operations serves as a key liaison between executive leadership and field operations, guiding Regional Managers and support teams toward achieving company objectives.

This position offers a compensation package of over $210,000* which includes, an annual salary, monthly vehicle allowance plus mileage, annual 10% performance-based bonus, growth component bonus based on business development, full medical, dental, and vision insurance coverage, 401k plan, and more.

*Salary is commensurate with level of experience.

Key Responsibilities

Leadership

• Direct Regional Managers and align regional goals with national initiatives.
• Translate executive objectives into measurable regional outcomes.
• Foster collaboration, accountability, and innovation.
• Support enterprise-wide systems implementation (ERP, HRIS, LMS, QA).

Operational Excellence

• Ensure consistency in staffing, scheduling, payroll, and policy compliance.
• Monitor QA metrics, turnover, and client satisfaction; drive improvements.
• Mentor Regional Managers and standardize best practices.
• Ensure SLA compliance and proactive issue resolution.

Financial Oversight

• Manage P&L across regions, ensuring profitability and service quality.
• Develop budgets and forecasts; control expenses.
• Partner with Finance to optimize workforce and ROI.
• Lead initiatives to reduce overtime and improve retention.

Client Relations & Growth

• Build executive-level client relationships and represent Sunstates professionally.
• Identify growth opportunities and support expansion strategies.
• Collaborate with Business Development and Marketing.

People & Culture

• Mentor and develop Regional Managers and future leaders.
• Promote succession planning and leadership development.
• Ensure compliance with licensing and onboarding standards.
• Champion Sunstates’ employee-first culture.

Qualifications

• Minimum of eight (8) years of management experience in the contract security industry.
• Proven leadership, organizational, communication, and time management skills.
• Eigibility for security officer licensure in all operational areas.
• Proficiency in MS Office; experience with electronic payroll systems and Applicant Tracking Systems.
• Ability to travel frequently within the region and maintain 24/7 availability.

Education Requirements (All)

Bachelor's Degree from 4 year college/university

Certification Requirements (All)

Drivers License

Additional Information / Benefits

The Sunstates customizable benefits package includes the following minimum components:

• Affordable Care Act compliant Medical Benefits Program
• Dental Insurance Program
• Free Life Insurance
• Disability Insurance
• Paid Time Off & Bereavement Leave
• Paid Holidays
• Direct Deposit or Pay Cards
• Employee Incentives
• Referral Bonuses
• Employee of the Month Award
• Education Reimbursement
• Service Awards
• Employee Involvement Initiatives
• Management Mentoring and Support
• Career Advancement
• 401K program

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance, Performance-based Bonus