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Shift Supervisor (Philadelphia, PA)

Imperial Events Security Services
Part-time
On-site
Philadelphia, Pennsylvania, United States

Job Overview: 



The Shift Supervisor is responsible for overseeing the day-to-day operations of their assigned shift. The Shift Supervisor is tasked with signing in, posting, supervising, and training Line Staff (security guards). The Shift Supervisor is also responsible for daily interaction with event and venue clients in order to ensure IESS is always represented well. Shift Supervisors, like all in a leadership role, is responsible for cultivating the corporate culture with staff at all levels within the organization. The Shift Supervisor is the most visible and vital role representing the IESS brand. 



Responsibilities and Duties: 

Directly supervise shifts for all events at various venues 

Take responsibility for “owning” staff communication messages during each shift 

Always enforce company policies, documenting violations appropriately 

Maintain an "open door" policy for employee concerns at all levels of the organization 

Ensure company standards are met on all shifts 

Be responsible for ensuring staffing levels for each shift are adequate and not below or over established figures 

Document and communication staff attendance or other personnel issues consistently 

Complete a Daily Shift Report for each shift to be sent within 30 minutes of shift end 

Complete a Daily Base Checklist for each shift to be sent during the shift 

Immediately communicate all issues that could negatively impact operations to the Operations Manager 

Be the liaison with venue management and local authorities during each shift 

Check in regularly with the direct point of contact for each event and ensure their expectations are met 

Communicate any direct client or venue requests to the Operations Manager 

Attend all necessary meetings & trainings 

Have a fully charged cell phone for each shift 

Ensure IESS company and event information is not shared with anyone without a need to know 

Maintain confidential personnel information 

Ensure a proper “turnover” is given to the next shift’s supervisor to ensure all relevant show info is distributed 

Travel when required, occasionally overnight or for extended periods 

Other responsibilities and duties as deemed necessary by executive management 



Minimum Qualifications: 

Must be 21 years of age or older 

Must have a high school diploma or GED 

Minimum of 3 years experience in a supervisory role 

Experience in security or hospitality preferred 

Ability to communicate effectively both orally and in writing  

As a condition of employment, employees must successfully complete a background investigation and a post-offer/pre-employment drug screening. 

Possess a valid US drivers license (highly preferred)

Must pass a Driver's Record check 

Must have reliable transportation 

Must be able to work a schedule that meets business needs which includes weekends and holidays 

Neat and professional appearance 

Upbeat, friendly, and personable demeanor 

Must be able to handle urgent situations with calm and poise 

Must be organized, detail-oriented, and able to prioritize tasks 

Must be proficient in computer skills and fluent in Microsoft programs 



Benefits: 

Paid Time Off (up to 80 hours per year) 

Medical Insurance (50% covered by company) 

401k with company matching 

Perks at Work Membership, offering discounts at your favorite restaurants, attractions, entertainment, and more 

Join 1 industry association membership or training course per year at company expense 

Free in-house trainings and certifications 

Advancement opportunities