Shift Supervisor (Baltimore, MD)

Job Overview: 

The Shift Supervisor is responsible for overseeing the day-to-day operations of their assigned shift. The Shift Supervisor is tasked with signing in, posting, supervising, and training Line Staff (security guards). The Shift Supervisor is also responsible for daily interaction with event and venue clients in order to ensure IESS is always represented well. Shift Supervisors, like all in a leadership role, is responsible for cultivating the corporate culture with staff at all levels within the organization. The Shift Supervisor is the most visible and vital role representing the IESS brand. 

 Responsibilities and Duties: 
Directly supervise shifts for all events at various venues 
Take responsibility for “owning” staff communication messages during each shift 
Always enforce company policies, documenting violations appropriately 
Maintain an "open door" policy for employee concerns at all levels of the organization 
Ensure company standards are met on all shifts 
Be responsible for ensuring staffing levels for each shift are adequate and not below or over established figures 
Document and communication staff attendance or other personnel issues consistently 
Complete a Daily Shift Report for each shift to be sent within 30 minutes of shift end 
Complete a Daily Base Checklist for each shift to be sent during the shift 
Immediately communicate all issues that could negatively impact operations to the Operations Manager 
Be the liaison with venue management and local authorities during each shift 
Check in regularly with the direct point of contact for each event and ensure their expectations are met 
Communicate any direct client or venue requests to the Operations Manager 
Attend all necessary meetings & trainings 
Have a fully charged cell phone for each shift 
Ensure IESS company and event information is not shared with anyone without a need to know 
Maintain confidential personnel information 
Ensure a proper “turnover” is given to the next shift’s supervisor to ensure all relevant show info is distributed 
Travel when required, occasionally overnight or for extended periods 
Other responsibilities and duties as deemed necessary by executive management 

 

Minimum Qualifications: 
Must be 21 years of age or older 
Must have a high school diploma or GED 
Minimum of 3 years experience in a supervisory role 
Experience in security or hospitality preferred 
Ability to communicate effectively both orally and in writing  
As a condition of employment, employees must successfully complete a background investigation and a post-offer/pre-employment drug screening. 
Must possess a valid US drivers license (highly preferred)
Must pass a Driver's Record check 
Must have reliable transportation 
Must be able to work a schedule that meets business needs which includes weekends and holidays 
Neat and professional appearance 
Upbeat, friendly, and personable demeanor 
Must be able to handle urgent situations with calm and poise 
Must be organized, detail-oriented, and able to prioritize tasks 
Must be proficient in computer skills and fluent in Microsoft programs 

 Benefits: 
Paid Time Off (up to 80 hours per year) 
Medical Insurance (50% covered by company) 
401k with company matching 
Perks at Work Membership, offering discounts at your favorite restaurants, attractions, entertainment, and more 
Join 1 industry association membership or training course per year at company expense 
Free in-house trainings and certifications 
Advancement opportunities