Security Shift Supervisor (West MI)

Overview

Job Skills / Requirements

• Thursday - Saturday and every other Sunday 7PM-7AM 
• Full-Time: 40+ hours per week

• Rate of Pay: $20/hour
• Benefits: medical, dental, vision, life insurance, group accident, short term disability, identity theft protection, and Paid Time Off.

• Billable: Work 40+ hours per week in a billable, uniform supervisor capacity.  The vast majority of the position is operational, requiring the supervisor to maintain a personal presence throughout the facility and becoming recognized by and approachable to staff and patrons.
• Supervision: Direct, supervise, and manage subordinates in the execution of appropriate strategies, consistent with law, Client and Company policy, and accepted security standards that maintain a safe, secure and orderly decorum in support of the stated organizational mission.
• Site Training: Assist the Site Supervisor with the training of all assigned officers and ensure they are appropriately and thoroughly carrying out all duties outlined in the site’s post guidelines. Will be responsible for ensuring all new hire complete the required training, and all training is adequately documented prior to arriving on base.  Will be responsible for tracking individual certifications and expiration dates to ensure all officers are meeting our minimum requirements at all times.
• Officer Grooming: Ensure the appearance, grooming and physical image of all uniform security employees assigned to the shift are impeccable at all times.
• Site Post Orders: Assist the Site Supervisor with maintaining updated post guidelines for the security operations of the site and meet with client and operations manager (at minimum) annually to jointly review and update guidelines.
• Client Communication: Maintain regular communication with the designated client contact, follow through with client requests and keep operations manager updated as to client communication. 
• Scheduling: Assist the Site Supervisor with scheduling all security officer shifts 3 weeks in advance, without overtime (unless previously approved by operations manager), and adhering to the Affordable Health Care Act laws.  Determine if scheduling will accommodate time off requests and approve time off as appropriate. 
• Customer Service: Understand and require the performance of DK’s customer service GIFTS program with all assigned officers.
• Payroll: Assist the Site Supervisor with approving time sheets and ensure they are submitted weekly within company deadlines.
• Hiring: May work, in coordination with the Recruiting Department and the Site Supervisor, to ensure the site location is adequately staffed. May perform on-site interviews and authorize hiring decisions for the location.
• Discipline: Will assist the Site Supervisor with implementing progressive disciplinary actions for subordinate violations of Company or Client Policy as necessary, in strict accordance with established company policy after consultation and direction from Human Resources.  No employee will be disciplined, suspended or discharged without consultation and input from the Operations Manager and Human Resources (who will in return ensure all other appropriate parties are informed.)
• Performance Appraisals: May assist the Site Supervisor with completing objective, performance based, written appraisals of subordinates based on published Post Order or Position Descriptions of subordinates within 14 days of the anniversary date. (if applicable to site location).
• Incident Reports: Assist the Site Supervisor with reviewing and approving all written reports of investigation generated by assigned personnel. Such review shall insure that the report accurately and concisely documents all incidents/accidents that occur on property owned, controlled or maintained by the client and have been submitted in the proper format within 48 hours.
• Site Equipment and Uniforms: Assist the Site Supervisor with maintaining an inventory of and report problems associated with DK and client owned equipment and uniforms.
• Vehicle Maintenance: Assist the Site Supervisor with overseeing the company fleet vehicles on base, to include the following tasks: keeping up with all recommended preventative maintenance, submitting weekly vehicle photos, and other required documentation to the corporate office.
• On-Call: Be available to receive calls from subordinates with site questions while the officers are on duty and handle unexpected scheduling issues (sick employees).  The shift supervisor is ultimately responsible for filling all shifts with the assistance of the Site Supervisor and/or Operations Managers. 
• The daily duties of this position are determined by the client and may vary depending upon the needs of the site / client contact.
• Other duties as assigned.

• Must be at least 18 years old, have a high school diploma or GED (associates degree preferred).
• Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude, is required.
• Must be able to successfully pass a drug test at the time of hire and randomly thereafter.
• Previous leadership and / or supervisory experience is preferred.
• 2 years minimum of experience as a security officer is strongly preferred.
• Must present a friendly, positive, and professional image to Clients, employees, and the general public and have above average customer service skills.
• Must have impeccable grooming (i.e. ability to adhere to our Appearance and Grooming policy).
• Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de-escalate situations in a non-confrontational manner. This includes the ability to read and write the English language and interpret documents such as safety rules, operating procedures, maintenance instructions and reports.
• Must possess the ability to perform basic mathematical calculations, such as addition, subtraction, multiplication and division.
• Must be willing to become CPR/1st Aid/AED Certified (prior certification is preferred).
• Must be proficient in Microsoft Word, Excel, and email.
• Experience scheduling is preferred.
• Must have a flexible schedule, willingness to cover shifts on short notice.
• Must have reliable transportation and be willing to travel to various locations. 
  • Must have a clean

Education Requirements (Any)

High School Diploma or GED