Security Account Manager (#75)
Sunstates Security
Full-time
On-site
East Point, Georgia, United States
Overview
Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.
We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.
Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.
Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.
Job Skills / Requirements
HIRING IMMEDIATELY
Sunstates Security is currently hiring a Security Account Manager in the East Point, GA area with a pay rate of $24.00/hr paid weekly. The Account Manager is responsible for the daily functioning of a contract site including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives.
Supervisory/Leadership Functions:
- Responsible for the direction, coordination, and supervision of all site Security Officers.
- Train, develop, motivate and empower Security Officers to effectively and efficiently oversee all day-to-day operations of the site and promote the highest standards of efficiency, profitability, customer service, and ethics.
- Train subordinates on procedural guidelines, company policies, and operational & site-specific forms. Enforce consistency in policy and procedure implementation with the site(s).
- Active participation in the employee onboarding process including new hire interviewing and selection of candidates that meet Sunstates required level of qualifications and skills, ensures hires receive appropriate training and licensure within the designated time-frame.
- Manage employee performance for the site including appraising performance; administering reward and incentive programs; coaching and staff development initiatives; corrective actions with region management guidance. In all employment activities; will work to ensure that all decisions comply with company policy, federal and state regulations.
- Promote positive employee relations through meeting and developing a rapport with all internal & external customers, addressing complaints, and resolving issues with regional management guidance.
- Act as the primary contact for the site and contact the local office when necessary.
- Maintain records with the officers assigned to the site to assure full participation with the Sunstates Security LMS and training platform when applicable.
Operations:
- Coordinate with Operations Manager to establish site goals & objectives and communicate these with the customer(s) as required.
- Work with action plans towards goal achievement, including establishment of site and personnel quotas and/or goals.
- Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, the region receives the scheduled weekly hours, and personnel topics are addressed with management guidance.
- Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment.
- Produce Quality Assurance checks through eHub to assure positive results.
- Ensure that you are able to respond to questions for security personnel, respond to site events, or have qualified backup when you are not able to remain available.
- Foster a superior level of customer relations/service in order to ensure client retention and satisfaction
Requirements:
- A minimum of 2 years of related management experience including security, law enforcement, or military is required
- Demonstrated management proficiency
- Must have Win Team experience
- Surveillance skills
- Ability to analyze information and inform others
- Great customer service skills
- Reliable transportation
- Experience with staffing, tracking budget expenses, reporting, and scheduling
The Account Manager is expected to work various shifts/weekends and is expected to dedicate a minimum of 40 hours per week physically onsite, with additional hours required when the site calls for additional needs (I.E reports, special events, training, etc). Sun123
Education Requirements (Any)
High School diploma or equivalent
Additional Information / Benefits
Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Management) are invited to join our security team.
We are proud to be an Equal Opportunity Employer and supporter of our military veterans!
We are proud to be an Equal Opportunity Employer and supporter of our military veterans!
This job reports to the Operations Manager
This is a Full-Time position
1st Shift, Weekends.