National Account Manager - Security (#75)

Overview

Job Skills / Requirements

• Responsible for the direction, coordination, and management of all site Security Officers and GSOC Operations for all locations.
• Provide operational direction to team members and manage all activities related to security, safety, and continuity.
• Act as primary point of contact for the sites and contact the regional and corporate office when necessary. 
• Identify and recruit new talent. 
• Process new employees through the Sunstates Security onboarding system. 
• Active participation in the employee on-boarding process including new hire interviewing and selection of candidates that meet Sunstates required level of qualifications and skills, ensure hires receive appropriate training and licensure within the designated time-frame. 
• Train, develop motivate and empower all security personnel to oversee the day-to-day site operations and promote the highest standards of efficiency, profitability, customer service and ethics. 
• Manage employee performance for the sites including appraising performance, administering reward and incentive programs, coaching and staff development initiatives, and corrective actions with branch management guidance.  In all employment activities will work with the appropriate supervisor to ensure that all decisions comply with company policy, federal and state regulations. 
• Develop and maintain processes and procedures for efficient GSOC operations.
• Maintain knowledge of security systems and regulatory requirements for operating a security operations center.
• Provide oversight and feedback to mitigate issues and improve performance with internal teams and systems.
• Provide exemplary customer service to the client and escalate issues as required.
• Monitor and track metrics and key performance indicators for regularly scheduled reviews and audits.

• Coordinate with Region to establish site's goals & objectives and communicate these with the customers as required. 
• Work with action plans towards goal achievement, including establishment of sites and personnel quotas and/or goals. 
• Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, the branch receives the scheduled weekly hours, and personnel topics are addressed with management guidance. 
• Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment. 
• Produce Quality Assurance checks through eHub to assure positive results. 
• Fax, email, or deliver the Account Inspections to the regional office each month by the 3rd day each month. 
• Ensure that you are able to response to questions for security personnel, response to site events, or have qualifies backup when you are not able to remain available. 

• Ensure accounts remain consistently on budgetary and service-related targets, be able to respond effectively to goal deficiencies, and generate and implement action plans to remedy deficiencies and meet or exceed goals (overtime, turnover, uniform management). 

• Foster a superior level of customer relations/service in order to ensure client retention and satisfaction. 
• Promote Sunstates reputation of professionalism and ethics; and create and expose new and existing opportunities and markets. 

• 5 -10 years of related management experience 
• Bachelor’s degree is highly preferred
• Prior security, law enforcement, or military experience is highly preferred 
• Successful management experience with a security command center (SOC/GSOC)
• Advanced level/knowledge of computers and technology and access control software
• Experience with Access Control - CCure9000 Administration and Monitoring Station experience preferred
• Experience with CCTV Operations and Troubleshooting – Genetec system experience preferred
• Experience with ServiceNow ticket system is preferred
• Ability to navigate and interface with other technology support organizations
• Willing to undergo an extensive background check  
• Great customer service and communication skills
• Ability to regularly travel to all contracted sites for client as needed 

Education Requirements (Any)

Associates Degree

Bachelor's Degree from 4 year college/university

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, 401K/403b Plan, Educational Assistance, Performance-based Bonus